Senior Customer Success Manager

Job title: Senior Customer Success Manager
Location: The Netherlands

Company:

Pre-IPO and growing fast with one of the world’s leading software development platforms for enterprise applications.

Position:

  • Be a key early player at the most senior level of a growing global Customer Success team managing a very select list of our most strategic Customers and important initiatives.
  • Provide business, technical, and product knowledge and develop/execute effective success plans to drive customer outcomes.
  • Educate customers on how existing and new product features/functionality will contribute to the growth of their business.
  • Work closely with your respective Account Executives and Customer Success Engineers to identify and nurture your Customer renewal and growth opportunities to closure
  • Be the Voice of the Customer
  • Be innovative and make an impact: on your Customers, on your team, and on the company.

Skills:

  • 12+ years’ experience in a Customer facing role, consulting experience is a big plus
  • Experience in a Consulting, Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role in the past
  • Experience with large Enterprise Customers in a SaaS revenue model
  • Experience working with a technical Customer base and corporate IT projects and processes
  • The ability to work across geographies and cultures
  • Bachelor’s Degree (or equivalent) or higher
  • Intellectual curiosity
  • Sense of humor